Key Responsibilities:

• Build and maintain strong relationships with existing and new clients.
• Act as the main point of contact for customer enquiries and account management activities.
• Work collaboratively with production teams to schedule and prioritise orders.
• Support contract growth by identifying opportunities alongside the Business Development team.
• Monitor client activity, spend and performance metrics.
• Produce regular KPI reports and manage client stock levels.
• Lead client review meetings and manage customer feedback effectively.
• Ensure all client requirements are delivered accurately, efficiently and within agreed timescales.
• Contribute ideas and suggestions to improve processes and enhance customer outcomes
•