Client Account Manager - (South Africa, Direct Hire) at Anavah Talent

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

13.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Account Management, Recruitment Account Management, B2B Customer Success, Stakeholder Management, Client Onboarding, Client Success, Retention, Upsells, Process Improvement, Cross-functional Coordination, SOP Development, English Communication, CRM/ATS Usage, Independent Work

Industry

Staffing and Recruiting

Description

Location: Remote Time-Zone: U.S. Central Time (CST) Terms: Full-time, Independent contractor Compensation: $13/hr, negotiable based on experience ABOUT THE ROLE: Anavah Talent is a privately-held overseas staffing startup based in the U.S. We help top U.S. businesses (from celebrity-backed CPG firms to Y Combinator-backed AI startups) hire exceptional remote talent overseas without going through BPOs. We care deeply about providing dignified, redemptive work for people in the Philippines. We are looking for a Client Account Manager to own the client journey from consultative sales (led by our Founder) through recruitment delivery to onboarding to retention and upsells / overall client success. This role is critical to our growth strategy: allowing our founder to focus on closing new business while you work on delivery + retention. There will be step-up opportunities to define the function, help close deals, and work cross functionally with our awesome teammates. ABOUT YOU: Are you client-focused, proactive, and process-driven? Do you enjoy building order, systems, and consistency while managing multiple stakeholders? The right person will take ownership of client delivery, anticipate challenges, and maintain high client satisfaction. You will work cross-functionally with Recruiting, Operations, and Finance to ensure a seamless, world-class experience for every client. RESPONSIBILITIES: Client Onboarding & Post-Sales Delivery Lead client kick-off calls to align expectations, define roles, and clarify hiring needs. Own the client experience immediately after engagement and deposit. Communicate the recruitment process step-by-step, including timelines, communication cadence, and deliverables. Coordinate with the Recruitment team to ensure sourcing and shortlisting begin promptly. Recruitment Process Management Serve as the main point of contact between clients and internal teams. Ensure candidate shortlists are delivered, interviews are scheduled, and feedback is collected timely. Follow up persistently with clients to prevent delays while maintaining a professional, friendly tone. Coordinate offer extensions, pre-boarding paperwork, and candidate logistics. Client Success & Retention Conduct 30/60/90-day check-ins post-placement to ensure alignment and satisfaction. Monitor and escalate client issues before they become critical. Identify growth opportunities within accounts, including additional headcount or new roles. Oversee smooth onboarding with clients and internal operations (Miya). Internal Coordination & Process Improvement Align daily with Recruitment and Operations teams on client priorities and feedback. Maintain accurate records in Monday.com, Workable, and internal CRM/ATS. Contribute to refining client-facing SOPs and playbooks. 3+ years of experience in Client Account Management, Recruitment Account Management, or B2B Customer Success. Proven ability to manage multiple clients and processes simultaneously. Experience working with U.S. start ups Exceptional written and verbal English communication skills (native/bilingual level). Comfortable using CRM/ATS/Collaboration tools (Workable, Monday.com, Slack, Zoom/Fathom). Ability to work full U.S. Central or Pacific time zones reliably. Ability to work reliably and independently in a remote setting with minimal supervision. Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred) Preferred Requirements Experience managing recruitment pipelines in a remote staffing or BPO environment. Familiarity with U.S. startup culture, particularly Series B/C companies. Bonus: Experience with ATS or CRM integrations, scaling client delivery processes. Work From Home Training & Development

Responsibilities

The Client Account Manager will own the entire client journey post-sale, including onboarding, managing recruitment delivery coordination, ensuring client satisfaction through regular check-ins, and driving retention and upsells. This role involves acting as the main liaison between clients and internal teams like Recruiting and Operations to ensure a seamless experience.