Full job description

A Role Built for Momentum

We're looking for a Client Account Manager who doesn't wait to be told what needs doing - someone who already knows. This is a commercially focused, client-facing role at the centre of SwitchCo's growth. You'll own existing client relationships end-to-end, drive account expansion, and make sure the business never loses momentum on a deal due to lack of follow-through.

This role works hand-in-glove with our Business Development Manager. Where the BDM opens doors, you make sure what's behind them is polished, pipeline-ready, and professionally delivered. Initially you'll also carry Sales Coordinator responsibilities, with a transition plan in place as we scale.

Empowerment and Growth

Join us and you'll find a career shaped by real commercial challenge. At SwitchCo, you'll have the autonomy to own your accounts, the backing to grow them, and the platform to build a sales function that reflects your capability

Your Daily Blueprint

• Client Relationships: Take personal ownership of all existing client accounts - relationship quality, commercial health, and retention are yours to own.
• Account Growth: Identify and action upsell, cross-sell, and scope expansion opportunities within every account.
• BDM Partnership: Act as the day-to-day operational partner to the BDM - preparing proposals, capability statements, and collateral so no sales opportunity loses momentum.
• Pipeline & CRM: Own the CRM. Keep it accurate, current, and leadership-ready at all times. Produce regular pipeline and forecast reports that require no interpretation to act on.
• Proposal Writing: Lead proposal preparation end-to-end - tailored, well-structured, and delivered fast.
• Collateral Management: Build and maintain a SharePoint library of proposal templates, case studies, and CVs to enable fast, consistent submissions.

Your New Professional Home

Based in West Melbourne, you'll be part of a tight, high-performing team that operates like a specialist consultancy. At SwitchCo, you'll have genuine influence over commercial outcomes and a direct line to leadership - no layers, no bureaucracy, just accountability and results.

Realities of the Role

This is a fast-paced, commercially accountable role. You'll need to be comfortable holding colleagues to account, challenging inaction when deals are at stake, and operating with a high degree of independence. The role carries real ownership - not just task completion.

Your Toolkit for Success

Experience

• Demonstrated experience in account management, client success, or a client-facing sales role.
• Proven ability to retain and grow client relationships, with evidence of expanded engagement or measurable satisfaction outcomes.
• Experience supporting or working alongside a BDM or senior sales professional.
• Proficiency in a CRM platform - or the demonstrated ability to get there fast - with a high standard of data discipline.
• Intermediate to advanced PowerPoint skills; comfortable with Microsoft 365 and SharePoint.
• Strong written communication skills with the ability to tailor tone and content to any audience.
• Experience managing offshore or remote team members is desirable.

Independence

Own your accounts and your pipeline with confidence from day one.

Engagement

A self-starter who takes initiative, communicates proactively, and holds themselves to a high standard without being told to.

Join the People-First Revolution at SwitchCo

• At SwitchCo, we don't just manage projects - we build long-term partnerships. Our team is the engine of our success, and we're looking for a Client Account Manager who's ready to embed themselves in our clients' businesses and make themselves indispensable. If you hold yourself to a high standard, thrive under accountability, and care about the quality of your work, we're looking for you.