Job Title: Client Account Manager
Location: Dublin, Ireland
Salary: €32,000 per annum
Job Type: Full-time, On-site
Company: Xpress Health

KEY REQUIREMENTS:

• Proven experience in account management, client services, or customer relationship roles.
• Strong communication and interpersonal skills.
• Excellent organisational and problem-solving abilities.
• Ability to multitask and manage multiple client accounts simultaneously.
• High level of attention to detail and follow-through.
• Comfortable working in a fast-paced, KPI-driven environment.
• Experience in healthcare, recruitment, or staffing industry is desirable.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Business, Healthcare Management, or a related field (desirable).
• Proficiency in CRM software and Microsoft Office Suite.

ROLE OVERVIEW:

The Client Account Manager is responsible for building and maintaining strong relationships with our clients, ensuring their needs are met with excellence and professionalism. You will serve as the main point of contact for assigned accounts, manage service delivery, and support the company’s growth through client satisfaction and retention.

KEY RESPONSIBILITIES:

• Act as the primary liaison between clients and internal teams (recruitment, operations, compliance).
• Manage day-to-day client communications, queries, and escalations in a timely manner.
• Understand client needs, contractual obligations, and service expectations.
• Monitor shift fulfillment and service performance across client sites.
• Regularly review client accounts to identify areas for improvement or expansion.
• Ensure accurate documentation of all interactions and service delivery milestones in the CRM.
• Collaborate with recruitment to ensure the right candidates are placed based on client requirements.
• Prepare and deliver monthly service reports or business reviews to key clients.
• Support onboarding of new client accounts and ensure seamless handover from sales.
• Handle feedback and complaints with a solution-focused, client-first approach.
• Maintain up-to-date knowledge of company services, pricing models, and operational capabilities.