Client Account Specialist at ACTIA Corporation - Elkhart, IN

Fairfield, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

20.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Front counter sales, Telemarketing, Data entry, Order processing, Communication, Time management, Basic math, Proofreading, Microsoft Office Suite, POS systems, Accounting software, Lead generation, Quality control, Relationship management, Marketing support

Industry

Description

Benefits: Competitive salary Employee discounts Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Training & development RP FAMILY VENTURES LLC dba Signarama Fairfield, NJ is a family owned and operated business. As a full-service sign center, we use the latest technology and the highest quality products to manufacture custom signs for all commercial needs. We custom design and install banners, business signs, graphics, logos, directory signs, store signs, tradeshow signs, displays, vehicle and boat graphics, window decals and any branded visual communication solutions for commercial clients. SUMMARY - Provides excellent customer service and accurately assesses all customer needs. Coordinates and executes in-house marketing programs. Demonstrate a professional image of the Signarama brand at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES • Front Counter Sales – Serve as the first point of contact for walk-in and telephone customers. • Execute in house direct mailings. • Assure customer satisfaction. Send thank you cards with orders. • Respond to customer inquiries to determine needs, provide recommendations and quotes and assist customers with the order process. Obtain information for future contact • Process customer orders. Accurately complete Work Order; obtain customer’s approval and down payment • Telemarketing Calls to Direct Mail Listing; to Existing Customer Files; to New Business Listings; to No-Activity Customers • Call Outstanding Quotations • Prospecting via phone for new customers. Generate list of prospects through lead groups or publications (Yellow Pages, Chamber of Commerce directory, etc.) • Work closely with the Production Area to answer any questions they may have concerning current work orders. • Maintain a good working relationship with vendors to obtain quotes and follow up on orders in process. • Mailings to No-Activity Customers; to Club Members • Follow Up of Top 100 customers • Run Bi-monthly Specials Campaign • Implement Marketing Strategies from Marketing Planner. Execute in-house marketing, working with Owner/Marketing Representative • Enter contact names into database for appropriate follow up • Contact customers when the order is ready • Obtain referrals; determine contact name and phone number and provide follow up. • Support Owner as needed with reports, close outs, invoices, and daily, weekly and monthly paperwork • Cross train in other areas of the store to maintain a fully functioning store at all times. • Maintain an organized, clean and professional store appearance at all times. • Quality Control • Complete in store training utilizing the following: Front counter Sales, Sign Product Training video, Key lines and the Owner’s Manual. QUALIFICATIONS Education/Experience: • Any combinations of education, training or general experience that would provide the required skills and knowledge base sufficient for job performance. This includes: • Sufficient formal or informal education to assure the ability to use simple math (adding, subtracting, multiplying and dividing whole numbers and fractions, as well as converting fractions to decimals). • Previous experience as a customer sales associate/service representative. • Previous experience in a sign shop or graphics industry. • Pass all assessments/inventories administered during the hiring process. Knowledge: Correct English usage including spelling, grammar and punctuation; ability to proofread; basic math, read and interpret a ruler and use a calculator; basic sales skills; telemarketing skills; experience with a POS/Accounting system; using a keyboard for typing/data input; computer basics including Windows and Microsoft Office Suite. Skills: Communication including listening, speaking, hearing and writing, consulting, being able to assess need and offer possible solutions for consideration; time management; using the phone book or other lists to generate targeted list of companies. Desirable Qualifications/Traits: Easy-going, adaptable personality, positive and team-oriented disposition, quality conscious, flexibility to occasionally work overtime, calm, professional and diplomatic, presents self well, neatly dressed, well-mannered and polite.

Responsibilities

The Client Account Specialist serves as the primary point of contact for customers, managing front counter sales, order processing, and customer inquiries. They also execute in-house marketing programs, maintain store appearance, and coordinate with the production team to ensure customer satisfaction.