Job Title: Client Account Specialist
Status: Part-Time (Contract to hire role after approximately six months)
Schedule: 25-29 hours per week.

WHO WE ARE…

We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule.
We are looking for a Client Accounts Specialist to join our team on a part-time basis, with the potential to transition to a full-time role after approximately six months. This role is ideal for someone with payroll experience and a background in account management who enjoys working with clients in a supportive, professional way. The focus of the role is helping clients understand their account status, encouraging timely repayment, and maintaining positive, long-term relationships.

• Communicate with clients regarding outstanding account balances in a professional and empathetic manner.
• Provide clear explanations of payroll processes, account status, and repayment expectations.
• Educate clients on the importance of timely repayment while reinforcing our commitment to their success.
• Collaborate with Finance, Payroll, and Customer Success teams to research and resolve questions or disputes.
• Track and monitor account activity; provide status updates and reporting as needed.
• Build strong relationships with clients by delivering excellent service and support.
• Miscellaneous duties as assigned.