CLIENT ACQUISITION SPECIALIST – EMPOWER PLUS CARE

Location: Melbourne, VIC
Employment Type: Full-time
Empower Plus Care is a trusted provider of aged care and disability support services, operating across Victoria and other Australian states. We’re seeking a motivated and compassionate Client Acquisition Specialist to help grow our client base and ensure individuals receive the quality care they deserve.

Key Responsibilities

• Identify and engage potential clients through outreach, referrals, and digital platforms
• Build strong relationships with clients and families, explaining services clearly and empathetically
• Conduct initial needs assessments and coordinate onboarding documentation
• Collaborate with internal teams to ensure smooth transitions and high client satisfaction
• Maintain accurate records and contribute to service improvement initiatives

About You

• Experience in client acquisition, sales, or community engagement (aged care or NDIS preferred)
• Excellent communication and interpersonal skills
• Ability to work independently and within a team environment
• Knowledge of NDIS, Home Care Packages, or similar frameworks (desirable)
• Passion for supporting vulnerable communities

What We Offer

• Competitive base salary
• Performance incentives, including success fees for each new client onboarded
• Use of company car for work-related travel
• Flexible working hours within a full-time role
• Supportive team culture
• Career development opportunities
• Opportunity to make a meaningful impact across multiple regions

• Identify and engage potential clients through outreach, referrals, and digital platforms
• Build strong relationships with clients and families, explaining services clearly and empathetically
• Conduct initial needs assessments and coordinate onboarding documentation
• Collaborate with internal teams to ensure smooth transitions and high client satisfaction
• Maintain accurate records and contribute to service improvement initiative