Client Administrator at Barnett Waddingham

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Pension Administration, Stakeholder Management, Financial Reporting, Microsoft Excel, Microsoft Word, Microsoft Outlook, Communication, Complaint Resolution, Stewardship Reporting

Industry

Financial Services

Description

Client Administrator United Kingdom and 3 more Be the First to Apply We have a great new opportunity for a Client Administrator to join our Pension Administration team. The primary focus of the role is to support the business area in providing a quality, accurate and professional service to clients, focusing on client and scheme related work. This is a full time, permanent role that can be based in our Cheltenham, Bristol or Birmingham offices working on a hybrid basis. Builds and maintains strong professional relationships with clients and other stakeholders as required. Has full responsibility for the provision of client management services to an assigned portfolio of clients. Attends client calls and meetings to present and discuss administration matters, acting as a lead representative where appropriate. Takes ownership of any concerns or complaints, ensuring they are progressed and resolved in line with agreed processes and that remedial actions and mitigations are implemented to prevent recurrence. Prepares quarterly administration stewardship reports, or at a frequency agreed with the client, ensuring accuracy and clarity. Maintains oversight of the production of the scheme’s annual report and accounts for their portfolio of schemes. We would love to hear from you if you have: Minimum of GCSE Grade “5” or “C” in Maths and English are essential. Certificate in Pension Calculations (CPC) or progress with other relevant PMI qualifications would be an advantage. Relevant Financial Services experience or a background in DC or DB pension administration is a requirement. A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook. Good communicator with appetite to develop these skills further. What’s in it for you: Competitive discretionary annual bonus and salary review Generous pension scheme (we contribute 8%) Funded training and professional development Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to 50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts For a full list of benefits, please click here Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here Not quite the right opportunity for you this time? For more about us and other Careers at BW, please click here Follow Barnett Waddingham on We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to .

Responsibilities

The role involves managing a portfolio of pension clients, maintaining professional relationships, and acting as a lead representative in meetings. Responsibilities include preparing stewardship reports, overseeing annual reports and accounts, and resolving client complaints.