Deliver an Exceptional Selling Experience

• Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints), ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
• Keep client information up-to-date in the company's CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
• Address complex clients' complaints with diplomacy, offering resolution strategies that uphold brand reputation while satisfying clients concerns.
• Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

• Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.

Prove Knowledge of Policies and Procedures

• Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
• Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
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