Client Advisor - Paseo de Gracia Client Advisor - Paseo de Gracia at OTB Spa

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Communication, Retail, Luxury Fashion, Brand Knowledge, Problem Solving, Innovation, Teamwork, Client Relationship Management, Digital Awareness, Strategic Thinking, Financial Acumen, Decision Making, Empathy, Storytelling

Industry

Retail Luxury Goods and Jewelry

Description

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores. We are currently looking for a permanent Full time Client Advisor to join our Diesel Flagship in Paseo de Gracia You fit with this position if you’re Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style. A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision. Courageous with ideas and innovative in your approach, always ready to grow and learn. Key Responsibilities Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients Welcome and assist each client providing an excellent in-store experience at all time Be a master at storytelling and at the art of asking engaging questions Create a long-term authentic bond with clients by making them feel the experience is truly about them Deal effectively with customer complaints by liaising with the line manager when necessary. Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs. Prove Brand and product knowledge Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures. Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance Key Requirements Previous experience in sales roles; experience in structured Luxury Fashion/Retail companies is an asset. Passionate about Retail, Customer Service and commercial mindset. Excellent knowledge of the luxury sector and product sensibilities Strong communication skills. Willingness to grow in the organization; willingness to relocate is an a plussset. Digital awareness and openness to new ways of working. Are a Brand Ambassador that has a passion for premium denim and Diesel culture. Have fluent in English and Spanish, the knowledge of a third language will be considered a plus. We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution. We believe in Collaboration, Trust and Courage! What We Offer 💸 An open end contract and a competitive pay and incentive system 🚀A range of development opportunities in Diesel and OTB group Store network in Spain and abroad 👖A generous employee discount on Diesel 🙌A awesome, young and dynamic team 🌈 Highly inclusive working environmentAs part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees. For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

Responsibilities

The Client Advisor is responsible for providing an excellent in-store experience and creating long-term relationships with clients. They will also manage sales operations and ensure high standards of store presentation and security.