Client Advisor
About Queen’s University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
The Client Advisor is responsible for providing high-touch client support and guidance to participants and program leads throughout the inquiry, application, preparation, and post-program stages of all programs offered by Executive Education. This position is often the first point-of-contact for perspective participants and manages a portfolio of participants, ensuring the experience with Executive Education and the School of Business is a memorable one. The Client Advisor co-manages a number of short- and long-term open enrolment and custom programs, and simultaneously prepares for multiple programs at once. The variety and complexity of programs requires the ability to quickly adjust to various customer needs and build rapport with different personalities. In this position, the individual must work effectively as a member of a team to ensure that systems are developed, maintained and continually improved to ensure programs operate effectively, efficiently, and in the highest standing. This position reports to the Associate Director, Client Services and Operations, and works collaboratively with the Business Development and Program Management teams within Executive Education.
The below duties refer to “degree” programs, however this role is responsible only for non-degree, professional development programs. There is no overnight travel associated with this role and no coordination of events or presentations required.
This position provides academic advice to students including degree requirements, course selection, transfers, timetabling, withdrawals, and regulations. This position acts as subject matter expert on policies and procedures for academic programs which may include submitting applications, registration, and/or fee payment. This position monitors academic progress requirements including tracking academic records, transfer credits, and facilitating individual student study plans. This position also acts as a resource to faculty including explaining policies, procedures, and student progression, and recommends changes to policies and procedures for improvement of department services.
Job Description
What you will doProvides academic advice to students including degree requirements, course selection, transfers, timetabling, withdrawals, and regulations.
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Acts as subject matter expert on policies and procedures for academic programs which may include submitting applications, registration, and/or fee payment.
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Monitors academic progress requirements including tracking academic records, transfer credits, and facilitating individual student study plans.
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Acts as a resource to faculty including explaining policies, procedures and student progression. Recommends changes to policies and procedures for improvement of department services.
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Coordinates large unit-wide tasks, activities, and or/events.
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- Facilitates and/or participates at events which may include recruitment events, workshops, webinars, information sessions, presentations and/or ceremonies.

Required Education

• Four-Year Bachelor Degree or equivalent.

Required Experience

• More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

Please refer the Job description for details