Client Advisor at Richemont

, , United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

25.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Hosting, Sales, Turnover Target Achievement, Prospect Recruitment, Client Relationship Management, CRM, Customer Service, Product Knowledge, Brand Ambassadorship, Visual Merchandising, Teamwork, Communication, Organization, Emotional Intelligence, Etiquette, Adaptability

Industry

Retail Luxury Goods and Jewelry

Description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. Responsibilities Hosting clients and other stakeholders with the ability to provide personalized customer experience Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients Find ever new and creative means to exceed client’s expectations Establish strong personal relationships with clients from different backgrounds. Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis. Handle customer service requests and respective processes. Know IWC’s history, products and partnerships as well as the watch and luxury industries. Deliver outstanding client service and treatment to make a clear difference vs. competition. Act as a brand ambassador in and out of the boutique. Organize and execute all operational tasks in detail and with care. Maintain the boutique according to global IWC visual merchandising standards. Be part of a boutique team and support the overall organization of the boutique with a strong team approach. Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI. Qualifications Education 3-5 years of experience in sales or hospitality Applicants with background in Sales or Hospitality preferred Technical Skills/Abilities Fluent in English Comfortable with Video chat softwares Personal Skills Strong Team player mindset Excellent communicator with ability to develop strong networks Curious and resourceful. Able to work independently on creating sales leads. Result-oriented and driven Strong selling skills Accountable and reliable Able to handle large diversity of tasks in a timely manner, very organized and disciplined High emotional intelligence and general education Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior Able to adapt approach individually to respective client Open and outgoing personality Demonstrate eagerness and enthusiasm to learn and grow Creative, curious and versatile with good interpersonal competences and empathetic Has perfect manners and can maintain a conversation elegantly We offer a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future! Expected Salary Range: $24 - $25 Salary will be negotiated based on relevant skills and experience. #Richemont #WeCraftTheFuture In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

Responsibilities

The primary responsibilities involve hosting clients, achieving sales targets for watches and accessories, and actively identifying or creating sales opportunities both inside and outside the boutique environment. This role also requires establishing strong personal client relationships supported by diligent CRM focus and managing daily clienteling activities.