ABOUT US

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of products includes the iMIS Engagement Management System, TopClass Learning Management System, OpenWater Application and Review, and Clowder Mobile. Together, we help our clients achieve great things.

• Expected to follow Proactive Outreach cadences as defined by the Manager as a critical part of being successful, with a focus on their satisfaction with both the TopClass product and services they are receiving.
• Flag any clients who are at risk for additional management.
• Maintain detailed product knowledge in line with each release to ensure ability to delivery training and advice as required
• Delivery consulting and additional support for clients including the delivery of Q&A sessions for clients during implementation.
• Manages client onboarding and post launch for mobile app.
• Solves client problems and tracks the company’s performance.
• Meets with clients on updates, new feature launches and best practices.
• May travel onsite to meet with clients to assist with app launch at an event.
• Responsible for upselling, renewing and drafting contracts.Performing other job-related duties as may be assigned from time to time