Job Introduction
The Client Affairs Support Service is a new service and will be responsible for providing advice, guidance and support to families/friends whose intention is to look after the property and financial affairs of people who lack the mental capacity to do so for themselves.
Main Responsibilities
This will be done by facilitating the application process in order to enable the family member/friend to act as Court appointed Deputy or Department for Work and Pensions (DWP) approved Appointee.
The decisions made by the team on behalf of families will ensure that their property and financial affairs are properly managed and their independence and choice are maintained.
The service will provide a first point of contact for all new referrals and will wherever possible, source and signpost to a third party organisation prior to referring into the Client Affairs Service as a provider of last resort.
All people being supported by the Client Affairs Support Service will be eligible for adult social care support under the relevant legislation governing care and mental capacity.
The Ideal Candidate
We are looking for someone who has experience and knowledge of the Court of Protection Deputyship and DWP Appointeeship application processes.
Working within The Client Affairs Support Service requires teamwork, good organisational skills and a good level of competency using IT systems.

You’ll also need:

• An understanding of the Mental Capacity Act and how it applies to Deputyship
• Excellent communication skills and will be able to evidence experience of dealing with difficult and complex situations.
• To plan and prioritise work to meet deadlines and work effectively under pressure
• Experience of working in an administrative or finance function
• Knowledge of benefits and pensions payable to service users by DWP etc
• The ability and experience to operate a computer-based information system and use Microsoft Office packages
• Experience of working with internal & external customers to provide an excellent quality service

We are currently working both from the office and remotely and it is anticipated that this will continue.
Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Samantha Main CASS Manager at: samantha.main@staffordshire.gov.uk

Please refer the Job description for details