FULL-TIME OR PART-TIME (MINIMUM 30 HOURS/WEEK)

Location: Clarke & Wright, Battlefield Enterprise Park, Shrewsbury
Pay: From National Minimum Wage (depending on age and hours)
Hours: Full-time or part-time (minimum 30 hours per week) – specific days/hours to be agreed
Start Date: Flexible
About the Role
Are you an experienced office all-rounder looking for a friendly, professional workplace – either full-time or part-time with steady hours?
Clarke & Wright, a well-regarded Estate Planning firm in Shrewsbury, is seeking a reliable and organised Client and Legal Case Support Assistant to join our growing team. This varied role is ideal for someone who takes pride in keeping things running smoothly, delivering excellent client service, and supporting the professional staff with case management.
Please note: Applicants must have at least three years’ experience in a similar office-based role and be available for a minimum of 30 hours per week.

Key Responsibilities

• Providing first-class support for clients and professional staff
• Answering the phone and taking accurate messages
• Handling incoming and outgoing emails
• Entering information into legal drafting systems
• Collecting information from clients and keeping them updated on progress
• Chasing missing information and client responses
• Managing your own case list, working closely with paralegals and lawyers
• Updating information in spreadsheets and our CRM system

What We’re Looking For

• At least three years’ experience in a similar role
• A friendly, polite, and professional manner in person and on the phone
• Good IT skills – confident with email, spreadsheets, and basic office systems
• Strong attention to detail and good organisational habits
• A proactive, hands-on approach and willingness to help wherever needed
• Reliable transport to our office at Battlefield Enterprise Park, Shrewsbury

What We Offer

• Pay from National Minimum Wage (rate based on age and hours)
• Paid holiday (pro-rata – equivalent to 28 days per year full-time)
• A supportive, welcoming team and a positive working environment
• Flexibility around working patterns, with a minimum of 30 hours per week
• Opportunities to take on more responsibility over time

How to Apply
If you enjoy being part of a small team where everyone pulls together, and your experience matches the role, we’d love to hear from you.

Please send us a short message or email explaining:

• Your relevant experience
• Your availability (full-time or part-time)
• Why you’d like to join us

Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour

Benefits:

• Free parking
• On-site parking

Education:

• A-Level or equivalent (preferred)

Experience:

• Office: 5 years (required)

Work authorisation:

• United Kingdom (required)

Location:

• Shrewsbury SY1 3FE (preferred)

Work Location: In perso

• Providing first-class support for clients and professional staff
• Answering the phone and taking accurate messages
• Handling incoming and outgoing emails
• Entering information into legal drafting systems
• Collecting information from clients and keeping them updated on progress
• Chasing missing information and client responses
• Managing your own case list, working closely with paralegals and lawyers
• Updating information in spreadsheets and our CRM syste