ABOUT THE TEAM

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
Now we are looking for a dedicated and motivated Client and Payment Verification Officer to join our team.

REQUIREMENTS:

• Be ready to work according to one of the following schedules (GMT/UTC):

• Process Know Your Customer (KYC) onboarding and payment verification documents;
• Handle withdrawal requests for payment gateways in accordance with internal guidelines;
• Conduct database screenings and investigate potential matches;
• Manage support tickets from relevant departments and Payment Service Providers (PSPs);
• Collaborate internally and across departments to address issues, monitor accounts, and handle verification and payment-related tasks;
• Request and process additional documents or data for onboarding and payment verification in special or irregular cases;
• Ensure accuracy, attention to detail, and security in handling documentation and sensitive information;
• Stay updated on changes to internal procedures;
• Translate documents when necessary;
• Assist with other tasks as assigned by supervisors or department heads;