JOB OVERVIEW:

Responsible for the leadership and oversight of the Accounts Receivable team relating to Resident Payments, Collections and Research. The Manager of Accounts Receivable is responsible for developing and guiding their team, providing recommendations on processes and procedures for the department and enforcement of department policies and procedures.
Strong skills in Microsoft Excel and ability to review data with analytical intent to provide necessary data within the limits of standard or accepted practice.
Bilingual English and Spanish speaking required.

SKILLS & QUALIFICATIONS:

• Bachelor’s Degree in Accounting/Business or related field from an accredited college or university, and three to five years of related experience; or equivalent combination of education and industry experience. Must have previous supervisory experience. Always conduct business with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• Expected to participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

LI-TL1

• Manage the daily functions of the assigned team, while ensuring that tasks are completed within our SLAs and without any errors.
• Posting of homeowner and miscellaneous payments and adjustments as needed
• Scanning of posted checks to the bank or mailing of deposits to the banks.
• Reclassification of payments and/or transfers.
• Creation of transfer requests for payments that are split between multiple bank accounts.
• Completing ZenDesk tickets within our stablished SLAs and escalating as needed.
• Processing of Ownership Changes and updating of unit types
• Invoicing for Bulk Owners
• Review of accounts ready to be sent to the attorney and send the monthly file.
• Audit of violation files to bill to the homeowners.
• Prioritize, assign, track and check work and monitor quality control of all transactions.
• Ensure deadlines are met in a timely manner.
• Provide direction and assist in the investigation and resolution of internal and external problems and concerns.
• Track and communicate goals for individual and department performance
• Ensure conformance with Standard Operating procedures and policy, ensuring all activities within the team is processed into the system in an accurate and timely manner.
• Manage inquiries and escalations from Property Team, Financial Reporting, Client Relations, and other departments.
• Create & maintain metrics of SLAs, the number of transactions processed and pending by the team to provide to the Leadership Team.
• Identify opportunities to streamline processes to ensure accuracy and timelines and make recommendations to Leadership Team.
• Identify possible issues, inconsistencies, and suggest appropriate corrective procedures.
• Responsible for hiring, promotions, transfers, terminations, or disciplinary measures.
• Manage personnel actions, such as scheduling of time off, tracking absences, and the Performance Evaluation process of assigned department.
• Provide leadership, counseling, and coaching to employees.
• Coordinate, oversee and/or deliver training and ensure all assigned employees are aware of and comply with company, government and customer regulations, policies, work procedures, instructions, and deadlines.
• Document Standard Operating Procedures and maintain existing procedures.
• Review processes and ensure they are in compliance with current processes or statutes.
• Ensure SOPs are communicated with Client Relations and Property Teams.