SKILLS AND EXPERIENCE

• Strong customer focus
• Good team player
• Excellent communication skills both written and verbal
• Numerate
• Computer literacy (particularly Excel)
• Accurate with strong attention to detail
• Use of initiative in problem solving
• Flexible approach
• Positive attitude
• Ability to multitask
• To work in accordance with the company values

MAIN RESPONSIBILITIES

• Contributing to the development of the department through training & testing
• Credit control in accordance with Debt Collection procedure for all Ground Rent and Insurance demands issued on behalf of our client
• Agreeing payment terms for tenant arrears, within the set business guidelines
• Keeping diaries and notes of all customer communication in relation to debt chasing
• Working with internal departments to assist with customer queries
• All customer communications are responded to appropriately and in line with service level agreements
• General administration tasks required for credit control functions and recording actions
• Review accounts prior to referral to ensure all account details are correct and process has been followed correctly
• Any other ad-hoc duties as required within the Client Asset Services function