CLIENT TEAM OVERVIEW:

The Client Leadership Team at Open Partners is the heartbeat of our agency, driving the strategic vision, integration, and exceptional performance that defines our work with clients. We are the champions of collaboration, forging close, impactful relationships that fuel the growth and success of our clients’ businesses.
As the closest team in our agency to our customers, being a part of our Client Team is a privileged position reserved for the top talent in our industry. We partner with clients to deeply understand their unique challenges and aspirations, crafting innovative strategies that align with their growth ambitions. Our work seamlessly blends our core disciplines—Media, Creative, and Data—into powerful, cohesive roadmaps for success.
Our commitment goes beyond strategy; we meticulously execute and deliver on our promises, ensuring excellence at every step. We pride ourselves on our proactive communication, providing clients with regular, insightful updates on our performance. Join us in this exceptional role, making a tangible difference, turning bold visions into reality, and propelling our clients to new heights.

ROLE RESPONSIBILITIES

The Activation role which you will take on our most important tier 1 accounts is as follows:

• Tasks - You will be responsible for the operational management of accounts, ensuring tasks are recorded and deadlines managed through ClickUp, our project management system. Your role is essential in maintaining up-to-date systems, providing clarity on tasks, deadlines, and delivery dates for clients and internal teams.
• Stakeholder Management - You will handle ongoing stakeholder liaison and daily task management. Given the high volume of work, excellent communication with clients and internal teams is essential.
• Reporting Accuracy & uptime - A critical part of your role is to ensure accurate reporting of our activities across media, creative, and data for our clients. Timeliness and quality of this reporting are essential.
• Authorisation - Each month, you will produce accurate schedules and statements of work for our media, creative, and data services. These documents must be delivered promptly to clients for authorisation.
• Safeguards - On a day to day basis it is important we have safeguards in place to ensure daily spend is monitored and teams are made aware of any challenges in our delivery.

With the support of a Client Partner, the Strategy, Integration and Performance (SIP) role you will take on our tier 2 and 3 accounts is as follows:

• Strategy - Deploy our strategic planning process (RISE) across all your accounts, and produce Effectiveness Roadmaps to guide the annual strategic direction of your clients.
• Implementational Planning - Translate the annual strategic direction into actionable plans and ensure their execution throughout the year to meet client commitments.
• Team Performance - Oversee and motivate indirect reports in the activation team, ensuring they are briefed and performing well on your accounts to achieve client success.
• Campaign Performance - Manage the operational narrative with clients, overseeing key tasks and QA processes to ensure quality delivery.
• Client Performance - Maintain the strategic narrative to align with the effectiveness roadmap, ensuring all stakeholders are clear on direction. Innovate, test, and handle forecasting and re-forecasting.
• Time Management - Ensure efficient time management for the account, applying appropriate resources in line with earned fees.

TO BE SUCCESSFUL IN THIS ROLE:

• Articulate in Communication - Highly motivated and confident, you communicate clearly and effectively in all settings, including presentations, calls, and meetings. You are an increasing influence in your career on those around you.
• Genuine Desire to Progress - Demonstrates a strong drive to excel both personally and professionally, taking immense pride in the quality of work they and the team produce.
• 3-6 Years of Client Leadership Experience - Relevant experience in client leadership, especially in digital marketing.
• Attention to Detail - Conscientious and accurate in managing workflows and deadlines, ensuring high-quality work.
• Open to Learning - Highly motivated to participate in continuous training to enhance skills and performance over time.
• Excellent Interpersonal Skills - Demonstrate growing leadership qualities by building trust with team members and clients.
• Positive and Motivated - Maintains a positive outlook on work and life, fostering a dynamic and motivated team environment.
• Growing Ability to Own Strategic Narrative - You will be becoming adept at absorbing large quantities of information and distilling it into key insights for our clients. You are beginning to craft a clear narrative and communicate it consistently and professionally to stakeholders at various seniority levels.

Within the Client Leadership Team every client account has three distinct roles associated to it:

• Activation - Account operations lead. Responsible for the successful and accurate management of tasks on accounts, managing deadlines and all stakeholders associated with them.
• Strategy, Integration & Performance (SIP) - Account strategy lead. Responsible for top down strategic comms, planning and leadership. Ensures integrated media powered by creative and data.
• Principal - Account commercial lead. Responsible for the leadership of accounts commercially, senior client relationships and escalations