Client Benefits Specialist at Greater Nashua Mental Health

Nashua, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

29.26

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Eligibility, Financial Responsibility, Medical Financial Assistance, Medicaid Application, EMR Maintenance, Billing Issue Resolution, Insurance Authorizations, Referrals, Customer Service, Interpersonal Skills, Listening Skills, Financial Acumen, Teamwork, Communication Skills, Multitasking, Judgment

Industry

Mental Health Care

Description

Description Nashua, NH Greater Nashua Mental Health is seeking a Client Benefits Specialist to support clients and clinical teams with insurance eligibility, financial responsibility, and access to medical financial assistance programs. This role ensures accurate client financial information, helps resolve billing issues, and guides clients through State and Federal application processes. Key Responsibilities • Assess uninsured clients for State medical/financial assistance such as Medicaid and other benefits. • Assist clients with initial and renewal applications and required documentation. • Review client insurance coverage, calculate treatment plan costs, and secure acknowledgment of financial responsibility. • Evaluate clients for charity care and complete documentation. • Maintain accurate financial and insurance information in the EMR; resolve demographic and insurance errors. • Identify billing inaccuracies and collaborate with staff to resolve client balances. • Attend clinical team meetings to help reduce insurance lapses and ensure services are covered. • Manage weekly insurance eligibility reports and update client coverage. • Provide training to staff on State, Federal, and third-party insurance processes. • Serve as a liaison between staff and insurance companies for authorizations and referrals. • Assist with phones and front desk coverage as needed. Qualifications • High School Diploma or GED required • 1–2 years of related experience • Knowledge of State/local agencies and available benefit programs. • Proficiency in Microsoft Office (Email, Word, Excel). • Strong customer service, interpersonal, and listening skills. • Ability to assess client needs with professionalism and objectivity. • Financial acumen, including budgeting and personal finance understanding. • Strong teamwork skills and ability to work independently. • Effective written and verbal communication skills. • Ability to work in a fast-paced environment, multitask, and use sound judgment. Why Join Us • Two health insurance plan options • HRA, HSA, FSA • Dental and Vision insurance • Life, AD&D, short /long term disability • Accident and critical illness insurance • 403(b) with (up to) a 5% match • Generous earned time off + extended sick time • 10 paid holidays • Tuition reimbursement • Eligibility for Public Service Loan Forgiveness & NH State Loan Repayment Salary Range: $21.28/hour - $29.26/hour Greater Nashua Mental Health is an Equal Opportunity Employer.

Responsibilities

This role involves supporting clinical teams by managing client insurance eligibility, financial responsibility assessments, and assisting clients with accessing medical financial assistance programs like Medicaid. Key duties include maintaining accurate financial records in the EMR, resolving billing errors, and guiding clients through application processes.