Client Benefits Specialist at Greater Nashua Mental Health

Nashua, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

29.26

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Eligibility, Financial Assessment, Medicaid Applications, Billing Resolution, EMR Proficiency, Microsoft Office, Customer Service, Interpersonal Skills, Financial Acumen, Budgeting, Written Communication, Verbal Communication, Multitasking, Case Management, Insurance Authorization, Referral Management

Industry

Mental Health Care

Description

Description Full-Time | Nashua, NH Greater Nashua Mental Health is seeking a Client Benefits Specialist to support clients and clinical teams with insurance eligibility, financial responsibility, and access to medical financial assistance programs. This role ensures accurate client financial information, helps resolve billing issues, and guides clients through State and Federal application processes. Key Responsibilities • Assess uninsured clients for State medical/financial assistance such as Medicaid and other benefits. • Assist clients with initial and renewal applications and required documentation. • Review client insurance coverage, calculate treatment plan costs, and secure acknowledgment of financial responsibility. • Evaluate clients for charity care and complete documentation. • Maintain accurate financial and insurance information in the EMR; resolve demographic and insurance errors. • Identify billing inaccuracies and collaborate with staff to resolve client balances. • Attend clinical team meetings to help reduce insurance lapses and ensure services are covered. • Manage weekly insurance eligibility reports and update client coverage. • Provide training to staff on State, Federal, and third-party insurance processes. • Serve as a liaison between staff and insurance companies for authorizations and referrals. • Assist with phones and front desk coverage as needed. Qualifications • High School Diploma or GED required • 1–2 years of related experience • Knowledge of State/local agencies and available benefit programs. • Proficiency in Microsoft Office (Email, Word, Excel). • Strong customer service, interpersonal, and listening skills. • Ability to assess client needs with professionalism and objectivity. • Financial acumen, including budgeting and personal finance understanding. • Strong teamwork skills and ability to work independently. • Effective written and verbal communication skills. • Ability to work in a fast-paced environment, multitask, and use sound judgment. Why Join Us • Choice of 2 health insurance plans • Health Reimbursement Arrangement • Health Plan Opt Out Benefit • Health Savings Account • Flexible Spending Account • Dental Insurance • Vision Insurance • Group Life and AD&D Insurance • Short and Long Term Disability • Accident & Critical Illness Insurances • 403b Retirement Plan with Agency Match • Employee Assistance Plan • Generous Earned Time Off • Paid Extended Sick Time • 10 Paid Holidays + your birthday! • Bereavement Leave • Tuition Reimbursement • Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program Salary Range: $21.28/hour - $29.26/hour Greater Nashua Mental Health is an Equal Opportunity Employer.

Responsibilities

The specialist supports clients and clinical teams by managing insurance eligibility, financial responsibility, and applications for medical financial assistance. They maintain accurate financial data in the EMR and serve as a liaison between staff and insurance companies.