Client Care Advisor (24.5hrs)
Scarsdale Vets, Pride Veterinary Centre, Derby, Derby, East Midlands
Discipline: Non-clinical Support
Part Time
£12.21ph
We are excited to invite applications from candidates seeking to join us as a Client Care Advisor at Scarsdale Vets.

THE ROLE OF A CLIENT CARE ADVISOR

As a Client Care Advisor, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients. You will be required to communicate effectively with both veterinary staff and pet owners.

YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Provide support to team members as required.
• Handling referral calls from other practices and scheduling appointments.
• Assisting clients with queries over the phone and in person.
• Providing reassurance and empathetic support to clients during their visits.
• Taking payments, solving problems, and ensuring attention to detail in all interactions.