Client Care Analyst at Visa

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client-Centric Focus, Relationship Management, Strategic Thinking, Problem-Solving, Operational Efficiency, Communication Skills, Time Management, Organizational Skills, Analytical Skills, Interpersonal Skills, Adaptability, Team Collaboration, Decision Making, Market Insight, Technical Understanding, Project Coordination

Industry

IT Services and IT Consulting

Description

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description This is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical generalist, working independently with guidance only in complex and unconventional situations. Manage a range of moderately complex problems of diverse scope, identifying appropriate courses of action, and driving them to completion, coordinating with internal resources to accomplish Visa and client objectives. Work proactively with Clients to identify operational efficiencies, determine customer impacts and required actions, and collaborate with Client on ongoing status through completion. Work closely with Technical Account Managers, Account Managers, Project Managers, Client Configuration teams, Licensing, and Sales to understand Client objectives and to seek out solutions. Advocate on behalf of all Visa Clients to internal stakeholder organizations including CS, Sales, Product, Systems, Risk and Legal. Coordinate with other Visa teams to expedite the resolution and implementation of solutions to ensure that all Visa products and services operate at the highest level of performance. Maintain relationships with internal and external Clients to understand local market needs and trends, and gain insight on the need to enhance support approach. Establish and foster relationships with Clients and internal stakeholders at all levels of staff and senior management. Stay abreast of new rules, products and services, and industry and technology trends to be able to support Visa strategic goals and Client initiatives. Build knowledge of all supported product and services and how these impact clients’ business. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications A desire to deliver exceptional client experiences with each interaction A client-centric focus with strong relationship management, strategic thinking, and problem-solving skills needed in order to provide proactive identification of processing efficiencies, service change needs and guidance on system enhancements A general understanding of the industry and our Clients processing and operational businesses An ability to make sound business decisions, setting direction and managing both short and long-term goals, achieving high quality operational results and customer commitment Proficient in performing analysis and drawing conclusions from written or computer generated material and from observed trends Ability to set priorities and manage customer expectations (internal and external), working both as part of a team and independently Capable of developing and managing short and long-term plans, adapting as the industry or environment changes Excellent inter-personal skills and a proven ability to build and maintain highly satisfied customer relationships Proven abilities in organizational, conceptual, and logical problem solving. Excellent time management, organization, and planning skills are essential Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Responsibilities

The Client Care Analyst manages moderately complex problems, working independently to identify solutions and drive them to completion. They collaborate with clients and internal teams to enhance operational efficiencies and ensure high performance of Visa products and services.