We are looking for a Client Care & Case Coordinator to join our firm! This is a challenging role that requires using and expanding legal knowledge, excellent communication skills, and the ability to be personable and professional - including the understanding of excellent business etiquette. This role requires the Client Care & Case Coordinator to monitor case flow, track hours, all while working closely with multiple Paralegals, Attorneys and occasionally clients who need support. You must be a team player to work with us! One or more years of experience working in Family Law Case Management is preferred!

SKILLS

• Adherence to laws and best practices in regard to dealing with clients and data
• Comfortable dealing with numbers and the processing of large amounts of data
• Comfortable dealing with difficult situations
• Handling difficult situations but escalating issues when needed
• High degree of attention to detail and trustworthiness
• Excellent knowledge of MS Office
• Proficient experience with legal Client Management software, such as Clio.
• Knowledge of Billing and Accounts Receivable
• Proficiency in English, additional languages a plus
  Job Type: Full-time
  Pay: $40,000.00 - $55,000.00 per year

Schedule:

• Monday to Friday

Work Location: In perso

• Supporting the Legal Team by being able to manage case files and track progress.
• Monitor cases closely to ensure that they are advancing in a timely manner and through the correct processes
• Tracking attorney and paralegal billable hours to ensure that goals are being met
• Collaborate with the Billing Manager to discuss the status of client accounts and identify issues that may need to be addressed or resolved.
• Communicate with clients in a personable, professional manner about account/case concerns or questions