Client Care Coordinator at Amplifon

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

24.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Journey Management, Hearing Screenings, Hearing Aid Repairs, Appointment Management, Schedule Management, Customer Intake, Outbound Calling, Store Administration, Inventory Monitoring, Billing, Invoicing, Data Accuracy, Customer Database Maintenance, Marketing Efforts, Sales Support, After-Care Services

Industry

Retail Health and Personal Care Products

Description

Amplifon, the global leader in retail hearing solutions, is expanding its team of Client Care Coordinators in Canada. We are seeking passionate, driven individuals who are committed to making a difference. By joining Amplifon, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound. This position can be based out of either our Oakville or Mississauga office, depending on candidate preference. Responsibilities: Manage the customer journey Support the Hearing Care Professional with hearing screenings and hearing aid repairs. Manage the customer intake process, set appointment expectations, and deliver a high-quality customer experience throughout. Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person. Drive customer appointments to support store performance by making outbound calls to potential and existing customers. Support store administration and operations Monitor inventory, assist in billing/invoicing, answer customer inquiries, and support walk-ins. Ensure data accuracy and privacy by maintaining the customer database, update office records, and remain compliant with all protected customer healthcare data. Contribute to the retail sales process Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives. Prepare customer appointments and engage in the sale of hearing aid accessories. Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices. Required Qualifications: High school diploma or equivalent 2+ years of administrative experience, preferably in a medical setting 2+ years of front desk experience Preferred Qualifications: 2+ years of appointment management experience Experience working in a healthcare setting Adaptable, detail oriented, takes initiative Motivated to help achieve revenue goals Proficiency in Microsoft Office and Windows What We Offer: $19-$24/hour + incentive opportunities Work-life balance – hours are M-F, 8:30am-5pm Continuous professional development opportunities, training and support Comprehensive benefits package including Extended Health Care Coverage, Health Spending Account, Retirement Options, RRSP Match, Time Off Benefits, Life Insurance, Tuition Reimbursement, Employee Discount About us: For over 70 years, Amplifon has led the way in innovation and customer experience, helping millions with hearing loss. With over 160 clinics across Canada, we’ve developed a deep understanding of how to care for customer needs and we take pride in having a positive impact on every customers quality of life. Amplifon, based in Milan, Italy, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 29 countries worldwide. With diverse employees all over the world, fostering a culture of belonging allows us to deliver on our promise of helping millions of customers rediscover all the emotions of sound. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2025" in Canada by the Top Employers Institute. Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. #AmplifonAmericas #AmpUpYourCareer

Responsibilities

This role involves managing the entire customer journey, supporting Hearing Care Professionals with screenings and repairs, and handling effective schedule management through appointment coordination. Responsibilities also include supporting store administration, maintaining data accuracy, and contributing to retail sales through marketing efforts and accessory sales.