Customer Journey Management

• Manage the customer intake process and set appointment expectations to deliver a high-quality experience. 
• Coordinate, screen, and confirm appointments via phone and in-person engagement. 
• Support the Hearing Care Professional with hearing screenings and routine hearing aid repairs or troubleshooting. 

Administration & Operations

• Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries. 
• Maintain the customer database to ensure data accuracy and compliance with healthcare privacy standards. 
• Drive appointments and store performance through proactive outbound calling to potential and existing customers. 

Sales & Marketing Support

• Partner with the clinical team to engage in marketing efforts, office promotions, and social media initiatives. 
• Prepare customer appointments and engage in the sale of hearing aid accessories. 

Customer Journey Management

• Manage the customer intake process and set appointment expectations to deliver a high-quality experience. 
• Coordinate, screen, and confirm appointments via phone and in-person engagement. 
• Support the Hearing Care Professional with hearing screenings and routine hearing aid repairs or troubleshooting. 

Administration & Operations

• Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries. 
• Maintain the customer database to ensure data accuracy and compliance with healthcare privacy standards. 
• Drive appointments and store performance through proactive outbound calling to potential and existing customers. 

Sales & Marketing Support

• Partner with the clinical team to engage in marketing efforts, office promotions, and social media initiatives. 
• Prepare customer appointments and engage in the sale of hearing aid accessories.