JOB SUMMARY

The Customer Care Coordinator plays a vital role in ensuring a seamless experience for patients within our medical and dental office. This position requires a compassionate individual who can effectively manage patient inquiries, coordinate appointments, and maintain accurate electronic medical records. The ideal candidate will possess strong organizational skills and a solid understanding of medical terminology to facilitate communication between patients and healthcare providers.

QUALIFICATIONS

• Previous experience in a customer service role, preferably within a medical or dental office setting.
• Familiarity with medical terminology is essential for effective communication with patients and staff.
• Proficient in using electronic medical records systems; experience with specific EMR software is a plus.
• Strong organizational skills with attention to detail to manage multiple tasks effectively.
• Excellent verbal and written communication skills to interact professionally with patients and team members.
• Ability to work collaboratively in a fast-paced environment while maintaining a positive attitude.
• High school diploma or equivalent; additional education or certification in healthcare administration is desirable.
  We are looking for dedicated individuals who are passionate about providing outstanding care to our patients. If you meet these qualifications and are ready to join our team, we encourage you to apply!
  Job Types: Full-time, Part-time
  Pay: $16.25-$17.00 per hour
  Work Location: In person
  Expected start date: 2025-09-1

• Serve as the primary point of contact for patients, addressing inquiries and providing exceptional customer service.
• Schedule and confirm patient appointments while managing the office calendar efficiently.
• Maintain accurate electronic medical records (EMR) to ensure all patient information is up-to-date and compliant with regulations.
• Assist in the processing of patient forms and documentation, ensuring completeness and accuracy.
• Collaborate with dental and medical staff to facilitate smooth operations within the office.
• Educate patients about procedures, treatment plans, and office policies to enhance their understanding and comfort.
• Handle patient follow-ups and reminders regarding appointments or necessary actions.
• Support administrative tasks such as filing, data entry, and general office duties as needed.