About the job

Classic LifeCare is a trusted, family-run home care agency with over 50 years of experience providing exceptional healthcare services. We take pride in our accreditation by Accreditation Canada.

We are currently seeking a full-time Client Care Coordinator to join our Calgary team. This entry-level opportunity offers strong potential for career development within the organization.

About the Role:

As a Client Care Coordinator, you will play a key role in supporting our clients and care staff, helping ensure that every individual receives attentive, high-quality care. You'll work closely with our Health Care Workers and Nursing Team, contributing to the legacy of Classic LifeCare through ongoing learning and meaningful connections.

The ideal candidate is empathetic, solutions-focused, and thrives in a fast-paced, team-oriented environment. You’ll be responsible for building strong relationships, managing client care schedules, and ensuring prompt, effective responses to client and staff needs.

Schedule: Full-time, in office, Monday to Friday, 8:00 am – 4:30 pm

Key Responsibilities:

Manage new client intake, including entering information and setting up care schedules in our system
Coordinate and maintain client and staff schedules
Collect feedback via phone and home visits to ensure satisfaction
Handle general administrative tasks such as phone support and data entry
Provide excellent customer service by addressing concerns and resolving issues
Assist with HR functions such as screening and interviewing candidates for Health Care Assistant and Nursing roles
Participate in the after-hours on-call rotation

What We’re Looking For:

A motivated, adaptable individual with strong multitasking skills
Excellent communication and active listening abilities
Prior experience in customer service
High attention to detail and strong time management, especially under pressure
Team player with a positive attitude and strong problem-solving skills

What We Offer:

Competitive pay rate
Comprehensive medical and dental coverage
Ongoing recognition and support for your contributions

We are committed to hiring individuals who are genuinely passionate about Enriching Lives through Compassionate Care. We value your kindness, empathy, joy, respect, and understanding in the workplace. At Classic LifeCare, diversity and inclusion are integral to our culture, and we welcome everyone. If you are interested in joining our team, please submit your application, and you can expect to hear from us very soon!

Responsibilities