Client Care Coordinator at Ford Office Technologies

Connellsville, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Sales Support, Customer Service, Communication, Problem Solving, Database Management, Proposal Preparation, Marketing Assistance, Professionalism, Integrity, Presentation Skills, Team Collaboration, Order Submission, Complaint Resolution, Business Reviews, Cross-Selling, Training

Industry

IT Services and IT Consulting

Description

Description PRINCIPAL DUTIES AND RESPONSIBILITIES OF THE CLIENT CARE COORDINATOR: The Client Care Coordinator (CCC) will interface with existing clients, internal departments, and the outside sales team to handle both pre-sales and post-sales support functions. The CCC primary focus is to manage, retain, and cross-sell existing clients. They will assist Account Executives with major accounts/house deals and other administrative work, including order submission. They will perform Client Business Reviews and prepares proposals/presentations to cross sell FOT products and services. The CCC will handle and resolve customer complaints and/or inquiries in a timely manner, maintain a database of customer records, and assist in marketing activities and campaigns. Reporting Structure: The CCC reports to a centralized Supervisor and works with Account Executives and Clients Conduct and Appearance: The CCC is expected to conduct himself/herself, while representing Ford Office Technologies with professionalism and integrity, while maintaining a positive business-like behavior with customers, potential customers, and co-workers. Services will always be presented in a fair and honest manner, never making false claims or overstating service capabilities. Proper business casual attire is required during normal business hours unless otherwise specified for special circumstances. Training: It is expected of the CCC to achieve and maintain a high degree of selling skills through seminars, training classes, professional publications, sales meetings, and any other available source. The requirement of having expert knowledge of all the products and services offered by Ford Office Technologies, in depth knowledge of the sales computer database, and to maintain high quality presentation skills is a prerequisite to continued employment at Ford Office Technologies. Customer Service: Most importantly, the CCC is responsible for establishing and maintaining excellent communication to our customers by means of periodic contact, ensuring all equipment/products/ services has been installed as agreed, and report/handle any opportunities that may arise. Reporting: The CCC is required to maintain daily, weekly, monthly, and quarterly activity reports. Goals for prospecting new and existing customers will be set by your supervisor. Requirements The position is full-time, Monday through Friday, start/end times to be determined and discussed with your supervisor; 30-minute to 1 hour unpaid lunch to be provided as agreed upon with your supervisor. The position is located in our Corporate office in Connellsville, PA. The CCC will be required to pass a series of background checks, child abuse clearance, drug test, among other agreements, and abide by their terms. You will work to meet/exceed our mission and core values as listed below. OUR MISSION STATEMENT “Helping businesses thrive by delivering cutting edge office technology, solutions, and unparalleled customer experiences!” OUR CORE VALUES Own It • Always Deliver • Continu ally Improving • Innovative • Optimistic These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.

Responsibilities

The Client Care Coordinator will manage, retain, and cross-sell to existing clients while providing pre-sales and post-sales support. They will also assist Account Executives with major accounts and handle customer complaints and inquiries.