We are seeking a dedicated and organized Client Care Coordinator to join our physiotherapy clinic . This vital role involves managing patient interactions, coordinating appointments, and ensuring a smooth flow of communication between patients and medical staff. The ideal candidate will have experience in a physiotherapy, chiropractor or dental office setting, with a strong understanding of medical terminology and electronic medical records. This position offers an opportunity to contribute to high-quality patient care in a professional environment.

Duties

• Greet and assist patients upon arrival, ensuring a welcoming experience
• Schedule, confirm, and reschedule patient appointments efficiently
• Manage electronic medical records with accuracy and confidentiality
• Communicate effectively with patients regarding their treatment plans and follow-up needs
• Verify insurance information and process billing as needed
• Answer phone calls, respond to inquiries, and provide exceptional customer service
• Collaborate with medical staff to coordinate patient care and streamline office operations
• Maintain organized office files and documentation in compliance with privacy regulations
• manage Account receivable and allocate the payments in system
• Send invoice to insurance companies

Skills

• Knowledge of medical terminology relevant to healthcare settings
• Prior experience working in a medical or dental office environment is preferred
• Proficiency with electronic medical records systems and office software
• Strong organizational skills with attention to detail
• Excellent communication skills, both verbal and written
• Ability to handle sensitive information with discretion and professionalism
• Experience in office administration or customer service roles is advantageous

We are seeking a dedicated and organized Client Care Coordinator to join our physiotherapy clinic . This vital role involves managing patient interactions, coordinating appointments, and ensuring a smooth flow of communication between patients and medical staff. The ideal candidate will have experience in a physiotherapy, chiropractor or dental office setting, with a strong understanding of medical terminology and electronic medical records. This position offers an opportunity to contribute to high-quality patient care in a professional environment.

Duties

• Greet and assist patients upon arrival, ensuring a welcoming experience
• Schedule, confirm, and reschedule patient appointments efficiently
• Manage electronic medical records with accuracy and confidentiality
• Communicate effectively with patients regarding their treatment plans and follow-up needs
• Verify insurance information and process billing as needed
• Answer phone calls, respond to inquiries, and provide exceptional customer service
• Collaborate with medical staff to coordinate patient care and streamline office operations
• Maintain organized office files and documentation in compliance with privacy regulations
• manage Account receivable and allocate the payments in system
• Send invoice to insurance companies

Skills

• Knowledge of medical terminology relevant to healthcare settings
• Prior experience working in a medical or dental office environment is preferred
• Proficiency with electronic medical records systems and office software
• Strong organizational skills with attention to detail
• Excellent communication skills, both verbal and written
• Ability to handle sensitive information with discretion and professionalism
• Experience in office administration or customer service roles is advantageous