We are seeking a compassionate and highly organized Client Care Coordinator to support individuals recovering from motor vehicle accidents and trauma. This role is ideal for someone who values relationship-building, community collaboration, and guiding clients through challenging moments with clarity and care.
Location(s): This position is at our Kitchener clinic location.

WHO WE ARE:

At Innovative OT, we’re committed to making a profound difference in people’s lives. Our services span all demographics, from pediatric to geriatric, addressing a range of impairments and disabilities.

• Coordinate new referrals from intake through to service initiation
• Connect with clients to gather key information and provide clear, supportive explanations of the process
• Document client needs related to physical, emotional, and cognitive challenges
• Prepare and manage intake forms and digital documents, ensuring timely completion and follow-up
• Maintain ongoing communication with clients and referral partners to provide status updates
• Track the progress of each intake to ensure nothing falls through the cracks
• Build strong relationships with legal, healthcare, and community partners to support seamless client care
• Provide thoughtful, trauma-informed communication to individuals who may be overwhelmed or in distress
• Support clients in understanding next steps and available services
• Contribute to a high-quality, client-centered experience from first contact to service launch
  * Need HCAI and MVA Experience *