Client Care Coordinator at LAURA LYNN'S HOME CARE, LLC

The Village, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving Skills, Relationship Building, Organization, Attention to Detail, Flexibility, Communication Skills, Multi-Tasking, Customer Service, Self-Motivation, Confidentiality

Industry

Consumer Services

Description

Description The Client Care Coordinator is responsible for coordinating and communicating schedules between clients and caregivers/associates. Essential Functions: Participate in new client meetings when requested. Coordinate caregivers/associates in filling out schedules requested by the clients. Enter established schedules into Generation software. Input daily changes to client's schedules. Communicate any changes to client's schedules. Document in Call Center any pertinent information relating to client and caregiver/associate. Make deliveries as needed. Manage a high volume of incoming calls, while placing several outgoing calls to staff open shifts on a timely basis. Requirements Competency Statements: Excellent analytical and problem-solving skills. Ability to build honest, sustainable relationships with clients, caregivers, and office staff. Demonstrates competency, organization, attention to detail, flexibility, and cooperation in performing all job responsibilities. Interprets and uses job related terminology effectively and efficiently. Strong communication skills with the ability to speak effectively with people at any level. Proven ability to efficiently multi-task in a fast-paced environment and maintain a positive attitude. Strong work ethic and self-motivation to complete tasks without direct supervision. Utilizes excellent customer ser vice and client relationship skills, at all times and conveys a positive and professional attitude. Must have excellent written and oral communication skills in person, on the phone, text, and email. Able to maintain confidential and proprietary information. Supervisory Responsibility This role has no supervisory responsibilities. Work Environment This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands This is a largely sedentary role with the physical abilities below may be required.

Responsibilities

The Client Care Coordinator is responsible for coordinating and communicating schedules between clients and caregivers. This includes managing incoming and outgoing calls, entering schedules into software, and documenting pertinent information.