Client Care Coordinator

at  Markham Pelvic Health

You will be the face of the clinic. As the first point of contact for all current and new clients, you will be responsible for helping community members start their pelvic health journey.
Are you goal-oriented? Have a passion for sales and customer service? Enjoy helping others in a healthcare setting? If you answered yes to all of these questions, then we may be a good fit for each other!
We are York Region’s first and only Physiotherapy clinic dedicated to treating men, women, and children with pelvic health concerns. We have a strong reputation in the community and have established ourselves as the leading Pelvic Health provider in Markham.
The client care coordinator has the following dimensions:

Sales:

• Communicate the value that we provide to new client leads over the phone.
• Strong ability for story-telling to demonstrate how we have helped similar clients in the past
• Ability to “read the room” and understand how someone feels in order to react accordingly
• Convert leads on the phone into in-person clients
• Cross-Sell existing clients to services that may be beneficial to them

Customer Care:

• Ensure that clients have a seamless experience from the time they arrive to the time they step out the door
• Provide a personable, empathetic and friendly experience on the phone and in person

Clinic Operations:

• Responsible for booking and rebooking plan of care with clients
• Accountable for clinic and treatment room readiness at the start and end of each day
• Perform clinic opening and closing operations
• Process payments, correct billing errors, balance end-of-day corrections, manage petty cash
• Verify and collect patient information on our electronic medical recording system
• Assist with preparing exercise sheets, patient information, and clinical recommendations for healthcare providers
• Managing & optimizing multiple healthcare provider’s schedules

Clinic Growth:

• Assist in community outreach initiatives
• Assist in program planning, clinic growth initiatives, and marketing efforts
• Assist with clinic process improvement initiatives
• Assist with implementing marketing strategies

The successful candidate MUST:

• Have a minimum of 1 year of experience working in a field that offers excellent customer service (front desk/administrative work is a bonus)
• Experience in Sales is a bonus
• Be eager to learn and ready to actively contribute to a growing healthcare team
• Be warm and personable with strong interpersonal skills
• Be professional and dependable with a strong attention to detail
• Provide excellent customer service at all times
• Minimum of Grade 12 Education or Equivalent
• Computer competency: Microsoft Word, Excel, EMR Systems, E-mail
• Be proficient in English; additional languages spoken are a bonus
• Have strong verbal/oral and written communication skills
• Have knowledge of common pelvic health conditions to be able to answer client questions appropriately
• Be outcomes driven to help the clinic grow and succeed

For your application to be considered, the following items are required:

• Submission of BOTH a current resume and cover letter addressed to Melissa
• Completion of all additional assessment questions

Although appreciated, only successful candidates will be contacted. Please note: This is a permanent position, not appropriate for summer students. Applicant must be available to maintain consistent hours throughout the year.
Job Types: Full-time, Part-time, Permanent
Pay: $18.00-$19.00 per hour
Expected hours: 35 per week

Benefits:

• Casual dress
• Company events
• Flexible schedule
• On-site parking
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)
• Sales: 1 year (preferred)

Work Location: In person
Expected start date: 2025-03-0

Please refer the Job description for details