HearCANADA is hiring a Client Care Coordinator to support some of our clinics on the Lower Mainland within BC. Clinics supported will include Surrey, Abbotsford, Maple Ridge, and surrounding areas. This is a multi-site position and the successful candidate will be assigned a “home” clinic based on the location closest to their home address and will be compensated for travel to other sites when providing support.
The goal of the Client Care Coordinator will be to support our busy clinics to cover vacations, leaves, and to support high-volume centres. This full-time, permanent opportunity would be a great career move for someone with strong administration/customer service skills looking to join a growing team and to have diversity in their day-to-day working with different local teams.

• Customer service - Act as the key point of contact for patients visiting our clinic and calling our clinic with by greeting them, answering questions, and addressing their concerns to ensure that they have a world-class experience.
• Scheduling and schedule balancing - Scheduling, rescheduling and performing follow-up and reminder calls for appointments.
• General administration and office tasks - Ordering supplies, maintaining a welcoming office environment, and maintaining electronic and physical filing systems.
• Retail and payment processing - Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products.
• Marketing and events - Participate in HearCANADA branding and marketing initiatives and network with local community partners.
• Sanitation and hearing device troubleshooting - Assist clinical team members with sanitization and equipment and perform basic hearing aid maintenance.