About the job

Company Description Boutique Hearing Clinic is an independent family-owned Audiology practice that focuses on delivering personalized hearing care to every client. The clinic operates as a multidisciplinary audiology center, collaborating across specialties to provide comprehensive assessments and treatment options. Team members work closely with clients to understand their unique hearing needs and tailor solutions accordingly. The clinic values clinical excellence, clear communication, and a supportive environment for both clients and staff.

Role Description The Clinic Manager is a full-time, on-site role based in Endeavour Hills, VIC, responsible for overseeing daily clinic operations and ensuring a high standard of patient care. This role includes client engagement, managing appointment schedules, supervising front-desk and clinical support staff, coordinating with audiologists, and maintaining smooth patient flow throughout the day. Additional responsibilities include leading quality improvement initiatives, addressing patient inquiries and feedback, and fostering a professional, welcoming clinic environment aligned with the clinic’s values.

QualificationsStrong customer service (retail) and communication skills to support patients and collaborate effectively with clinical and administrative teams.
Experience with basic financial reporting, and operational administration within a healthcare or clinic setting.
Understanding of medicine or allied health environments, ideally with exposure to audiology or hearing care services.
Ability to guide, and support staff, including onboarding new team members and reinforcing clinic processes.
Proven organizational and time management skills, with attention to detail and ability to manage multiple priorities.
Proficiency with practice management software, scheduling systems, and standard office applications.
Previous retail OR customer service experience is preferred

Responsibilities

About the job

QualificationsStrong customer service (retail) and communication skills to support patients and collaborate effectively with clinical and administrative teams.
Experience with basic financial reporting, and operational administration within a healthcare or clinic setting.
Understanding of medicine or allied health environments, ideally with exposure to audiology or hearing care services.
Ability to guide, and support staff, including onboarding new team members and reinforcing clinic processes.
Proven organizational and time management skills, with attention to detail and ability to manage multiple priorities.
Proficiency with practice management software, scheduling systems, and standard office applications.
Previous retail OR customer service experience is preferred