Job Description
Here at Bay Audiology, our mission is to help people rediscover the joy of hearing. We offer a range of services, including hearing tests, hearing device fitting and maintenance, and ongoing support and care for our clients.
Our Client Care Coordinators provide the first interaction with clients on their hearing journey, so an exceptional customer service experience is vital. You will be part of a close knit team along with audiologists and clinic staff.
Join our team as a Client Care Coordinator, Monday to Friday, 8:30 AM - 5:00 PM, with flexibility required to cover Fitzroy and Hawera clinics as needed.
We’re looking for someone who is adaptable, reliable, and ready to jump in where needed. A valid driver’s license and access to a vehicle are essential for this role.

WHO WE’RE LOOKING FOR:

We are seeking people with a passion for customer care and who thrive on making a difference in the lives of others. You’ll have great organisational, time management and communication skills and feel at home in a sales/retail environment. You will enjoy working in a passionate team and be comfortable with technology.

• Providing gold standard client care
• Responding to client enquiries
• Appointment management
• Consumable sales and invoicing
• Conducting hearing screening checks
• Hearing device repairs and troubleshooting
  (Hearing screening and hearing aid repair experience is not necessary and full training is provided in these areas)