JOB SUMMARY

The Customer Care Coordinator plays a vital role in ensuring exceptional service delivery to our members. This position requires a proactive individual who can manage customer inquiries, resolve issues, and maintain strong relationships with clients. The ideal candidate will possess excellent communication skills and have prior office experience to support the administrative functions of the Directors and Coaches at the club.

QUALIFICATIONS

• Previous office experience is essential for this role. Ideally in a health club or gym.
• Mindbody Online and Google Sheets / Excel ideal.
• Strong verbal and written communication skills, with an ability to convey information clearly and concisely.
• Excellent organisational skills, with a keen attention to detail.
• Proficient in using computer systems and software applications relevant to customer care functions.
• Ability to work collaboratively within a team environment while also being self-motivated.
• A positive attitude towards problem-solving and a commitment to delivering outstanding customer service.
• Love fitness!
  Job Type: Freelance
  Pay: £15.00-£20.00 per hour
  Expected hours: 4 – 15 per week

Benefits:

• Casual dress
• Company events
• Flexitime
• Free fitness classes
• Gym membership
• On-site gym

Experience:

• Client Care or PA: 1 year (preferred)

Language:

• English (required)

Location:

• Northwood (preferred)

Work Location: Hybrid remote in Northwoo

• Respond to customer inquiries via phone, email, and in-person, providing accurate information and assistance.
• Maintain detailed records of customer interactions and transactions in the system.
• Collaborate with various departments to resolve customer issues efficiently and effectively.
• Assist in the development of customer care policies and procedures to enhance service quality.
• Monitor customer feedback and suggest improvements based on insights gathered.
• Provide administrative support to the Directors and Cosches, including scheduling meetings and preparing reports, managing the CRM, organising the PT and Therapy schedules and class schedules.
• Ensure compliance with company standards and protocols while handling customer concerns.