Job Description: Part-Time Client Care Coordinator (Oakville)
We’re excited to grow our Client Care team and are looking for a Client Care Coordinator to join us at our Oakville location on a part-time basis.
This role is all about balancing high-level administrative coordination, proactive client outreach, and an elevated, people-first client experience. The ideal candidate is someone who can manage bookings with care, create seamless client interactions, and build lasting client relationships through follow-up, sales education, and consistent communication.
If you’re organized, friendly, and thrive in a role that blends client service with outreach and sales through education, you’ll shine here.
Your Role

CLIENT EXPERIENCE & COORDINATION

• Greet and support clients from the moment they arrive, always with warmth, professionalism, and personalized attention.
• Deliver exceptional service through genuine connection, thoughtful follow-up, and a client-first approach.
• Respond quickly, thoughtfully, and thoroughly to calls, emails, and inquiries.
• Manage bookings and schedules using our booking software with accuracy and attention to detail.
• Educate clients on service options, pre- and post-care guidance, and product recommendations in a way that supports sales and client goals.
• Problem-solve booking or service issues with calm, clear communication.
• Support the spa team with daily coordination and clinic flow.
• Help maintain the cleanliness and presentation of the spa, ensuring all areas reflect our elevated brand standard.

Please refer the Job description for details