BETTER MOBILITY FOR LIFE

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.
Garaventa Lift has a long-standing reputation as a world-class manufacturer specializing in LU/LA elevators, home elevators, and platform wheelchair lifts. Our passion is in creating an accessible world by developing and distributing products which promote barrier free access for all! Check out what we do at www.garaventalift.com! The roots of the company date back to 1928, when Garaventa pioneers built their first cable car in the Swiss alps and founded the company. Today, Garaventa Lift has grown into a global market leader thanks to innovative design, product functionality, and overall quality and safety. Our lifts are installed and maintained in over 100,000 private homes and public facilities such as office buildings, churches and places of worship, universities and train stations.

POSITION SUMMARY

The Customer Relations Specialist serves as a key point of contact between the company and its customers, ensuring a high-quality experience throughout the customer journey. This role is responsible for addressing customer inquiries, resolving issues, managing complaints, and fostering long-term relationships that promote customer satisfaction and loyalty. The ideal candidate is a proactive communicator, skilled at problem-solving and conflict resolution, with a strong focus on empathy and service excellence. This role often collaborates with internal teams such as sales, operations, and product support to ensure timely and effective responses to customer needs.

MINDSET, SKILLS & EDUCATION

• Energetic, eager, tenacious!
• High school diploma required.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills in English.
• Polite, professional phone manner with a customer-first attitude.
• Exceptional time management and organizational skills.
• Self-motivated, hard-working, and professional.
• Strong analytical and problem-solving skills.
• Experience using ERP systems (Infor CloudSuite is an asset).
• A desire to learn and grow within the organization.
  This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact future success. Join us in Creating an Accessible World!

• Respond to incoming calls and emails in a courteous and professional manner, and route communications to the appropriate personnel as needed.
• Serve as the main point of contact for all order-related inquiries.
• Resolve customer issues quickly and efficiently while escalating complex matters to the appropriate department.
• Collaborate with internal teams, including sales, service, shipping, and inventory, to ensure seamless order fulfillment and timely delivery.
• Provide backup support for order management tasks.
• Attend product knowledge training sessions to stay up to date with company offerings.
• Maintain accurate records of customer interactions and ensure timely follow-up.
• Other duties as required.