SKIN Clinics is seeking a part to full time, highly organized and customer-focused individual to join our team as a Client Care Coordinator at our Calgary location. You will play a crucial role in providing exceptional customer service and ensuring a smooth and pleasant experience for our valued clients. Your primary responsibility will be to facilitate the coordination of client appointments, inquiries, and support throughout their journey with us. This position requires a strong attention to detail, excellent communication skills, and a genuine passion for delivering outstanding client care.

REQUIREMENTS:

• Previous experience working in an aesthetic/dermatology clinic in a customer service or client-facing role is preferred.
• Exceptional interpersonal and communication skills, with the ability to build rapport and provide a high level of customer service.
• Strong organizational and multitasking abilities, with keen attention to detail.
• Proficiency in using computer systems, including scheduling software and Microsoft Office/Adobe.
• Knowledge of the cosmetic medicine industry, dermatology and a strong interest in aesthetics is essential.
• Ability to maintain a professional demeanor in a fast-paced and dynamic environment.
• Flexibility to work evenings or weekends, as required.
  Skin Clinics is committed to providing the highest level of care and service to our clients. If you are highly motivated with a passion for client care, particularly in the health and beauty field, and would love to be a part of a fun, hardworking and talented team then we would love to hear from you. We offer a supportive work environment, a generous employee treatment plan, and competitive compensation.
  Job Types: Full-time, Permanent
  Pay: From $20.00 per hour
  Expected hours: 28 – 40 per week

Ability to commute/relocate:

• Calgary, AB T2T 3V6: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Greet and warmly welcome clients, providing a professional and friendly first impression.
• Coordinate client appointments, ensuring accurate scheduling, and efficiently managing the clinic’s appointment calendar.
• Complete skin care consultations for walk-in clients.
• Respond promptly and professionally to client inquiries via phone, email, and in-person, providing accurate information and resolving concerns or issues effectively.
• Maintain client records and ensure confidentiality and accuracy of information.
• Collaborate with the clinical team to ensure a seamless and coordinated experience for clients, including coordinating pre and post-treatment instructions.
• Provide administrative support, including managing paperwork, data entry, and assisting the manager with maintaining inventory of office supplies and products.
• Assist with marketing and promotional activities, such as organizing events, preparing marketing materials, and participating in community outreach programs.
• Actively contribute to maintaining a clean and welcoming clinic environment.
• Complete and support all opening and closing duties.