DO YOU EXCEL AT BUILDING RELATIONSHIPS, LOVE SOLVING PROBLEMS AND HAVE A PASSION FOR HELPING PEOPLE?

At SmoothSale, we’re looking for an exceptional Client Care Coordinator to join our growing team in Leeds. Whether you’re speaking with clients or keeping things moving behind the scenes, this role is perfect for someone who combines excellent communication skills with attention to detail and a love for problem-solving.
You’ll be at the heart of our customer journey supporting homeowners and ensuring every client feels informed, cared for and confident in the process of selling their home.

ABOUT US

SmoothSale is one of the UK’s leading cash property buying companies offering a fast, stress-free alternative to traditional property sales. Based in Leeds, we help homeowners across the country sell quickly and easily without the hassle of estate agents, chains, or uncertainty.
We’re a fast-growing, energetic company with a reputation for high performance and a people-first culture. Our mission is to simplify property sales while delivering exceptional service with empathy and integrity.

Here’s what makes SmoothSale different:

• We genuinely care about every single client
• We tailor our service to meet individual needs - no two cases are the same
• We’re committed to excellence, transparency and respect
• We’ve built a workplace that’s fun, supportive and growth-focused

As our Client Care Coordinator, your role is all about making the client experience smooth, informed and stress-free. You’ll be:

• Acting as the main point of contact for homeowners
• Guiding clients through the onboarding process
• Proactively updating clients and answering questions over phone and email
• Conducting basic compliance and ID checks
• Maintaining accurate client records in our CRM systems
• Reporting file progress to the Head of Client Care and assisting with case resolutions
• Spotting and solving potential issues before they become problems
• Ensuring every client feels valued, heard, and supported