Client Care Coordinator at Squamish Nation

District of North Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

31.74

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Liaising, Trauma-Informed Support, Coordination, Record Keeping, Collaboration, Reporting, Project Planning, Communication, Organization, Time Management, Data Management, Confidentiality, Cultural Humility, MS Office, Excel

Industry

Government Relations Services

Description

All employees working within the Yúustway Health and Wellness Department are required to provide a Vaccination Record as a condition of employment. CASUAL POSITION IN NORTH VANCOUVER CLOSES: Open Until Filled BE PART OF SOMETHING MEANINGFUL! As part of the Squamish Nation’s Yúustway Health and Wellness Team, you will support Nation Members through compassionate, culturally safe, and community‑rooted care. In this role, you’ll ensure clients receive timely, coordinated home support services while embodying the values of snew̓íyelh (teachings), wenáxws (respect), and Úxwumixw (community/peoples). Your work will help restore balance, uphold dignity, and strengthen wraparound care for members navigating health challenges. WHAT YOU’LL DO * Serve as the central point of communication for clients, managing scheduling and liaising with the nursing team as needed. * Provide warm, trauma‑informed support by anticipating needs, comforting clients, and helping them navigate care. * Coordinate and oversee scheduling for Home Support teams, ensuring urgent needs are prioritized. * Assist clients with transportation, medical appointments, and escorts. * Maintain accurate client records, contact information, and service requirements. * Collaborate with third‑party contracted services when additional staffing is needed. * Maintain monthly scheduling capacity reports and advise teams on service availability. * Provide insight and recommendations on scheduling systems, EMR tools (AlayaCare), and workflow enhancements. * Assist with project planning and implementation for Home & Community Care initiatives. * Prepare documents, reports, requisitions, and correspondence based on program needs. WHAT WE’RE LOOKING FOR * Diploma/Certificate in Business Administration, Medical Office Assistance, Project Management, or related field. * Indigenous Cultural Safety training (recent or willingness to complete). * 2–3 years in administrative, scheduling, care coordination, or related experience. * Experience supporting health programs, working with EMRs, and using MS Office. * Experience working in First Nations contexts is an asset. * Comfort supporting clients with compassion and cultural humility. * Strong communication, organization, and time management skills. * Ability to work calmly in high‑pressure situations. * Data management and reporting skills, including Excel. * Commitment to confidentiality, integrity, and cultural safety. * Must be fluent in English. * Valid BC Driver’s License (Class 4 or 5 preferred) and reliable vehicle. * Ability to work evenings/weekends when required. * Ability to lift up to 25 lbs and provide vaccination history. WHY WORK WITH US * Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging) * Professional Growth – We invest in our people with training, mentorship, and career development * Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh (guiding through teachings), wenáxws (respect) and inclusivity. Wage Rate: $22.60 - $31.74 per hour Candidates are typically offered compensation between the beginning to the midpoint of the range. We [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=231d694d-cd50-4fb7-82a6-dd0773e68b38&ccId=9200976969580_2⟨=en_CA&selectedMenuKey=CareerCenter&jobId=525291]are committed to providing a fair and equitable package that reflects the value an individual brings to the organization. Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose *Please note selected candidates will be required to complete background checks. If you have concerns regarding any incidents that will be reported on your Criminal Record Check, please let us know in advance to ensure we can work together on a plan that works for the nation and you as the applicant*

Responsibilities

The coordinator will serve as the central communication point for clients, managing scheduling and liaising with the nursing team while providing warm, trauma-informed support. Key duties include coordinating and overseeing home support scheduling, assisting clients with appointments and transportation, and maintaining accurate client records.