Client Care Coordinator at Tidewater Veterinary Hospital LLC

Charlotte Hall, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Client Services, Appointment Scheduling, Electronic Medical Records, Invoicing, Payment Collection, Communication, Time Management, Interpersonal Skills, Veterinary Terminology

Industry

research

Description

Description The Client-Care Coordinator provides administrative support to set up, initiate, and conclude the successful work flow of the hospital's patient care. Provide client services and collaborate with the hospital personnel to establish the best patient care! The Client Care-Coordinator ministers the client experience from initiating appointments to finalizing the checkout. Administrative duties include relaying information, requests and tasks between the client, doctors, management, and staff. Assist all team members and clients in a professional manner and complete all responsibilities and duties in a timely manner. Potential to move up the levels quickly if desired! Ask about our benefits!! Communicate effectively and efficiently. Direct the focus on the best care of clients, patients, and each other. Demonstrate a professional, cheerful, and helpful attitude. Schedule appointments. Complete the check-in and check-out processes. Respond professionally to client phone calls, texts and emails in a thorough and timely manner. Assist clients with account maintenance and required electronic documents. Ensure the electronic forms have been properly saved into the electronic medical record Educate and support clients on products, medications, policies, and procedures. Create and modify accurate invoices as needed. Collect payment at the time of service. Handle requests from other veterinary practices and other entities. Prioritize tasks and complete all tasks to resolution. Assist in keeping the hospital clean and orderly. Assist other departments as assigned. Complete other duties as assigned Requirements High-School diploma / GED Proficient computer, phone, mathematical, and writing skills Excellent communication and interpersonal skills 1-2 years veterinary or animal work experience Strong organizational and time management skills Knowledge of veterinary terminology preferred Able to work calmly and securely under stressful conditions Able to manage time and prioritize tasks Able to rapidly and accurately process information

Responsibilities

The Client Care Coordinator manages the patient workflow from appointment scheduling to checkout and handles administrative communication between clients and medical staff. They are also responsible for maintaining electronic records, processing payments, and educating clients on medications and policies.