Client Care Coordinator

at  WS Audiology Americas

ABOUT HEARCANADA

At HearCANADA (a division of WSAudiology), we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All.

ABOUT THE ROLE:

HearCANADA’s Client Care Coordinators (CCC) hold vital customer-facing roles within our clinics to deliver exceptional client service within our busy hearing clinics. As a Client Care Coordinator, you will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities within our clinic.
This is a full-time position based at our Newmarket, ON clinic location.

WHAT YOU’LL BE RESPONSIBLE FOR:

• Deliver exceptional client service through interactions with clients onsite within the clinic , via phone, and email.
• Schedule client appointments and maintain clinician calendars.
• Ensure that client files (virtual within the EMR and physical files) are accurate and up-to-date
• Maintain clinical and office supplies and order supplies from preferred vendors.
• Participate in Community Based Marketing (CBM) events like tradeshows, marketing collateral drops, and partnership events to promote brand awareness.
• Process payments and act as a subject matter expert on payment options for clients.
• Maintain a clean, safe, and welcoming clinic environment.
• Assist clinicians with sterilization and other non-clinical duties.
• Participate in ongoing HearCANADA training and learning opportunities and work with Field Support Coordinators and your leadership team to stay abreast of industry changes, product offerings, and client service best-practices.