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Client Care at CTI

Columbia, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Reading Comprehension, Interpersonal Skills, Microsoft Office Suite, CRM Proficiency

Industry

Industrial Machinery Manufacturing

Description

Description The Client Care position will interface with customers, internal sales, shipping personnel, inventory department, and customer support. This position will provide the first point of contact for many customers and visitors to CTI by providing a high level of customer service over the phone and in person. Essential Duties and Responsibilities: · Answer customer phone calls and distribute as appropriate. · Process sales orders via our CRM. · Distribute general inbox emails to CTI personnel and handle customer requests. · Send order acknowledgments to customers confirming shipments and shipment dates with copies of appropriate paperwork. · Continually maintain customer data in our CRM. · Review shipping paperwork as needed. · Assist with invoicing as needed. Requirements Qualifications, Knowledge, Skills & Abilities: · High school diploma or equivalent (required); college coursework or other formal training in related field (preferred). · High attention to detail. · Excellent verbal and written communication skills. · Excellent reading comprehension. · Excellent interpersonal and engagement skills. · Proficient with Microsoft Office Suite.

Responsibilities

The Client Care position will serve as the first point of contact for customers, providing high levels of service over the phone and in person. Responsibilities include answering calls, processing sales orders, and maintaining customer data in the CRM.