Client Care & Inside Sales Coordinator at Ace Handyman Services Fox Valley

Elgin, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

26.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inside Sales, Customer Relationship Management, Scheduling Coordination, Phone Communication, Lead Conversion, CRM Management, Outbound Calling, Multitasking, Problem Solving, Detail Oriented, Pipeline Management, Customer Experience, Dispatching, Value Selling, Operational Support, Time Management

Industry

Construction

Description

Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Client Care & Inside Sales Coordinator Ace Handyman Services Fox Valley — Elgin, IL Ace Handyman Services Fox Valley is growing, and we are looking for a highly motivated, customer-focused, sales-driven professional to become the voice and front-end growth engine of our business. This is NOT a traditional receptionist or administrative role. We are seeking someone who genuinely enjoys talking with customers, building trust quickly over the phone, solving problems, and confidently guiding homeowners toward booking our services. Our customers are not looking for the cheapest option — they are looking for professionalism, responsiveness, trust, communication, and peace of mind. We are looking for someone who believes in delivering and selling that value every single day. If you love the phone, thrive on helping people, enjoy converting opportunities into booked work, and want to directly contribute to the growth of a respected local business, we want to talk with you. About Us Ace Handyman Services is a nationally recognized leader in home repair and improvement services. Our Fox Valley office has proudly served the community for nearly six years with a reputation built on professionalism, communication, craftsmanship, and exceptional customer care. We are a locally owned business backed by a nationally trusted brand, and we are passionate about helping homeowners love their homes. About the Role This position serves as the primary point of contact for our customers and plays a critical role in driving the growth of the business. The ideal candidate: Wants to answer every incoming call Enjoys building relationships with customers Is energized by helping people and closing business Understands how to sell value and professionalism Is comfortable discussing premium services and pricing Thrives in a fast-moving environment with multiple priorities Loves organization, follow-up, and momentum Is highly detail-oriented and tech savvy Takes ownership and accountability seriously Enjoys outbound calling and proactive follow-up Believes responsiveness and communication matter This role combines: customer experience, inside sales, scheduling coordination, CRM management, pipeline follow-up, and operational support. Key Responsibilities Customer Communication & Sales Answer inbound customer calls promptly and professionally Build trust and confidence with homeowners over the phone Educate customers on our services and scheduling process Sell the value of our services, professionalism, and customer experience Guide customers toward booking appropriate service time blocks Handle customer questions and pricing conversations confidently Conduct outbound follow-up calls to unsold leads and existing customers Help maximize booking conversion and schedule utilization Follow up consistently on open opportunities and pending customer decisions Maintain momentum throughout the customer journey Scheduling & Operations Coordinate schedules for multiple craftsmen Match the right technician to the right customer/project Communicate scheduling updates clearly and professionally Maintain accurate customer records and job details Utilize Service Titan and CRM tools daily Help manage workflow, lead pipelines, and customer follow-up activity Ensure technicians have accurate job information before arrival Customer Experience Deliver a consistently positive and professional customer experience Support review generation and repeat business efforts Communicate proactively and professionally with customers and team members Help maintain the reputation and growth of the business Ensure customers feel informed, acknowledged, and valued throughout the process Qualifications Required Strong phone communication and customer relationship skills Previous sales, inside sales, customer service, dispatch, or call-center experience Strong organizational and multitasking abilities Excellent written and verbal communication skills Comfortable using CRM systems and technology platforms Ability to work independently while remaining coachable Positive attitude and strong work ethic Reliable transportation and ability to commute to Elgin office Comfortable working in a fast-paced environment Strong attention to detail and follow-through Preferred Service Titan experience CRM experience (Pipedrive or similar) Home services industry experience Hospitality or relationship-focused sales background Scheduling/dispatch experience Marketing or pipeline management experience What Success Looks Like Successful team members in this role: Answer calls with confidence and energy Build trust quickly with customers Thrive on booking work and creating momentum Follow up consistently and proactively Stay organized under pressure Learn systems and processes quickly Operate independently while embracing accountability Contribute directly to business growth and customer satisfaction Maintain urgency without sacrificing professionalism Compensation & Growth Opportunity We are building this role as a long-term growth opportunity within our company. Compensation Includes: Competitive hourly base pay Performance-based bonus opportunities Growth and advancement opportunities Ongoing coaching and development Paid vacation Flexible scheduling options 401(k) plan Regular performance and pay reviews Expected Compensation Range: $22–26/hour + performance incentives Top performers who help drive growth and customer satisfaction will have opportunities for increased compensation and future leadership responsibilities. Growth Potential This role has strong long-term growth potential for the right individual, including future opportunities in: Office Management Operations Coordination Customer Experience Leadership Business Development General Management Important Note This role is ideal for someone who: enjoys fast-paced environments, likes talking with people all day, enjoys helping customers solve problems, and is motivated by performance and growth, This is an in-office role and NOT remote. If you are uncomfortable with phone communication, sales conversations, multitasking, or accountability-driven environments, this position will likely not be a fit. We are looking for someone who wants to grow with us and become an important part of the future of our business.

Responsibilities

The role serves as the primary point of contact for customers, focusing on converting inbound calls into booked services and managing the sales pipeline. Responsibilities include coordinating craftsman schedules, utilizing CRM tools, and ensuring a professional customer experience from initial contact to job completion.