Client Care Manager (Home Care Services) at Hillendale Home Care

Walnut Creek, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Customer Service, Business Development, Communication Skills, Attention to Detail, Time Management, Data Analysis, Google Suite, CRM Experience

Industry

Hospitals and Health Care

Description

Description 2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine 2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine 2025 - Top Home Care Agency, CommunityVotes Santa Rosa 2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE 2023 Inc. Magazine - Listed as one of the 5000 Fastest-Growing Private Companies 2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient Come join the Hillendale Home Care team! We are a home care agency working with senior care clients in Contra Costa and Alameda counties and we’re looking for a dynamic Client Care Manager to join the team. Our Client Care Managers work with existing senior care clients and their families to review and renew care contracts, adjust care plans with new services and products as caregiving support changes, and develop new business leads and opportunities through senior care referral networks and conducting new client assessments. What You’ll Be Doing: Generate regular streams of revenue and new business by providing exemplary customer service by building partnerships with clients and families, working with referral networks within local senior care communities, and leading and participating in community outreach events to spread brand awareness. Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments. Communicate with family members and our internal Staffing Management team to refine and improve client’s lives by ensuring a high client satisfaction from assigned home care aides. Work with our Staffing Management team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan. Speak to prospective clients to educate them on products and services including conducting in-home assessments with seniors and/or their families to sign them on for services. Perform ongoing care management and communication with clients to ensure high quality services and customer feedback. Represent Hillendale at community events, upholding company values and high standards of care. What Hillendale Provides: Highly competitive salary with incentive comp Full-time opportunity with a growing company and innovative team Healthcare benefits 401(k) plan Paid time off Company holidays Fun, collaborative work environment Requirements Experience, Skills, and Education: Bachelor's Degree in business management, marketing management or related field; or equivalent work-related experience 5+ years prior experience in healthcare or senior care industry 2+ years’ client management experience in home care industry preferred Excellent communication skills and the ability to anticipate the needs of customers Strong attention to detail and excellent time management skills Innovative business development skills with proven track record of new client acquisition and retention of existing clients Ability to interrupt care plans, analyze data, and present metrics reports to leadership Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail) Experience working in customer service programs and databases (CRM)

Responsibilities

The Client Care Manager will work with existing senior care clients and their families to review and renew care contracts, adjust care plans, and develop new business leads. They will also communicate with family members and the Staffing Management team to ensure high client satisfaction and quality services.