Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple – to improve more lives!
We are currently hiring for a Client Care Manager to join our branch located in Denver, CO.

SUMMARY

The Client Care Manager (CCM) provides quality care and client satisfaction, while also providing oversite and supervision of home care professionals who serve the clients they oversee. The CCM ensures that caregivers are successfully onboarded, trained and supervised following company policies and procedures as well as assisting the branch with other various needs. The CCM will participate in planning and accomplishing branch and company goals as directed by the Branch Manager and Regional Vice President.

REQUIREMENTS

• Associates degree
• 2 years of experience in a customer service role
• Demonstrated customer service and communication skills, problem solving, and attention to detail
• Technical proficiency in utilizing computers and generating reports
• Valid driver’s license, current auto insurance, and a clean driving record, able to pass background checks
• Able to speak, read and write English fluently

PREFERRED QUALIFICATIONS:

• Certified Nursing Assistant or Home Care Aid Certification (WA Only)
• Caregiving experience

• Be the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Take phone inquiries from potential clients; provide accurate information about services and fees and gather relevant information for client care/plan.
• Schedule and perform in-home assessments and re-assessments including supervisory visits according to policy and document in client file.
• Write care plans and ensure Caregiver Manager(s) have relevant information to review with assigned caregiver(s) prior to the start of care.
• Update care plan as needed, communicate changes to caregiver(s), route to client for review and signature, and document the same.
• Ensure the best match between caregiver and client and correct certifications for Nurse Delegation, medication training or Home Health.
• Ensure compliance with the care plan and accurate documentation of all care plan tasks.
• Perform caregiver Orientation for all new hires and ensure completion of onboarding tasks prior to working with clients.
• Complete caregiver observation visits and evaluations and document in caregiver file.
• Collaborate with the Caregiver Manager to work towards a balance of caregiver and client needs to ensure smooth operations of the branch while maintaining a culture of growth.
• Actively participate in staff training and operational meetings.
• Adhere to all Geras policies, procedures, and state and federal regulations.