Client Care - Pricing & Billing Representative

at  EXPERIAN

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description

JOB DESCRIPTION

You will report to the Client Care Pricing & Billing Manager. You will be in charge of maintaining pricing tables, by coordinating client requests and service needs with appropriate internal departments to ensure client requirements are met.

QUALIFICATIONS

• High School Diploma or Bachelor’s degree in Business Administration or related fields
• 2+ years of experience in customer service
• Advanced English skills
• Excel (can maintain complex spreadsheets)
• Knowledge in pricing/billing tasks
• Ability to work under pressure and meet deadlines
  Additional Information
  Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; World’s Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
  Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity

• Implement pricing to new and existing clients
• Identify conflicting pricing and correct for appropriate billing
• Complete billing adjustments including debits, credits, manual invoices, credit/rebills
• Research, diagnose and resolve problems related to credentialing, billing, account maintenance, pricing, security and compliance regulations
• Aid clients or sales with set up or billing inquiries and maintain critical account and pricing tables
• Help train new employees and attend sales/client meetings
• Handle client escalations from calls/emails and manage customized reporting
• Participate with special projects and update procedures related to role
  Qualifications