Client Care Representative | Clinical Administration - Chermside (QLD) at Sonova AG

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Experience, Verbal Communication, Written Communication, Teamwork, Administrative Services, Computer Skills, Problem-Solving, Patience, Collaboration, Judgement, Basic Troubleshooting, Service Orientation

Industry

Medical Equipment Manufacturing

Description

We have an exciting opportunity for a dedicated and hands-on Client Care/Admin professional at our hearing clinic in Chermside, located in the Chermside Medical Centre. This is a permanent, part-time role (24 hours per week) working Monday, Wednesday and Friday, 8:30am to 5:00pm. For the right candidate we will also consider permanent employment of up to 38 hours per week. Who are we? Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team! What will you be doing? As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include: Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients Greeting clients at the clinic and updating client records Assisting with client and doctor enquiries Answering clinic phone calls and emails Providing basic troubleshooting and servicing for hearing devices Accurate billing of appointments Other general office duties What do you need to be successful in this role? A passion for delivering an amazing client experience Excellent verbal and written communication skills and lots of patience Demonstrated experience working within a team environment Demonstrated judgement and advanced skills in the delivery of administrative services Excellent computer skills A warm, collaborative, can-do attitude Excellent problem-solving skills Willingness to cover sick leave and annual leave at our other clinics from time to time. Why work with us? Competitive remuneration package Salary packaging options Paid parental leave Birthday leave Generous employee discounts on Sonova Products for yourself and your family Ongoing training and support to help you grow and excel in your career Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub Online Wellbeing Centre & Employee Assistance Program (EAP) Access to the LinkedIn Learning Platform A values driven and people-centered culture Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry A genuinely rewarding role with purpose and meaning Sounds interesting? If you feel that this opportunity is right for you, we would love to hear from you! #Neurosensory #LI-AK2

Responsibilities

As a Client Care Representative, you will manage appointment schedules, greet clients, assist with inquiries, and provide basic troubleshooting for hearing devices. You will also handle billing and perform general office duties.